Privacy Policy

1Legal Basis & Applicability

This Privacy Policy is a legally binding document between you and Audhe Industries. The terms of this Privacy Policy will be effective upon your acceptance of the same — directly or indirectly in electronic form, by clicking on the "I accept" tab or by use of the website or by other means — and will govern the relationship between you and Audhe Industries for your use of the website www.audhe.com.

This document is published and shall be construed in accordance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011 under the Information Technology Act, 2000, that require publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information.

By providing us your information or by making use of the facilities provided by the website, you hereby consent to the collection, storage, processing and transfer of any or all of your personal information and non-personal information by us as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of your information shall not cause any loss or wrongful gain to you or any other person.

2User Information We Collect

To avail certain services on our website, users may be required to provide certain information during registration or enquiry processes. The categories of information we may collect include:

• Your name and email address
• Contact details including phone number and address
• Company name, designation and industry sector (for business enquiries)
• Technical drawings, specifications and documents submitted for quotation purposes
• Any other information voluntarily provided by you through contact forms or email correspondence

The information supplied by users enables us to improve our site, respond to enquiries, process orders and provide you with the most user-friendly experience. All required information is service-dependent and we may use the above information to maintain, protect and improve our services and for developing new services.

Such information will not be considered sensitive if it is freely available and accessible in the public domain, or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.

3Cookies & Automatic Data Collection

To improve the responsiveness of the site for our users, we may use cookies or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user's individual interests. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer.

The only personal information a cookie can contain is information you supply. A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.

Our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address, when you visit our site. Your IP address is a number that lets computers attached to the Internet know where to send you data. Your IP address does not identify you personally. We use this information to:

• Deliver our web pages to you upon request
• Tailor our site to the interests of our users
• Measure traffic within our site
• Let advertisers know the geographic locations from where our visitors come

4Links to Other Websites

Our privacy policy discloses the privacy practices for our own website only. Our site may provide links to other websites that are beyond our control. We shall in no way be responsible for your use of such third-party sites. We encourage you to review the privacy policies of any third-party websites you visit via links from our site.

The inclusion of any link on our website does not imply endorsement by Audhe Industries of the linked site, and access to any other internet sites linked to this website is at your own risk.

5Information Sharing

We do not share sensitive personal information with any third party without obtaining prior consent of the user except in the following limited circumstances:

• Legal requirement: When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these terms and for complying with applicable laws and regulations.
• Group companies: We may share information within our group companies and with officers and employees of such group companies for the purpose of processing personal information on our behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

We do not sell, trade or otherwise transfer your personally identifiable information to outside parties for commercial purposes.

6Information Security

We take appropriate security measures to protect against unauthorised access to, or unauthorised alteration, disclosure or destruction of, data. These measures include:

• Internal reviews of our data collection, storage and processing practices and security measures
• Appropriate encryption of data in transit and at rest
• Physical security measures to guard against unauthorised access to systems where we store personal data
• Password-protected database servers secured behind a firewall
• Strictly limited access to servers on a need-to-know basis

All information gathered on our website is securely stored within our controlled database. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. Any information you include in a posting to discussion areas is available to anyone with Internet access.

The internet is an ever-evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.

7Your Rights & Choices

As a user of our website, you have the following rights with respect to your personal information:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may request correction of inaccurate or incomplete personal information
• Deletion: You may request deletion of your personal information, subject to our legal obligations to retain certain records
• Withdraw consent: You may withdraw your consent to our processing of your personal data at any time, though this may affect your ability to use certain features of our website
• Opt-out: You may opt out of receiving marketing communications from us at any time by contacting us at the details below

To exercise any of these rights, please contact our Grievance Officer at the details provided in Section 8 of this policy. We will respond to your request within a reasonable timeframe.

8Grievance Redressal

Any complaints, abuse or concerns with regard to content, comments or breach of these terms shall be immediately informed to our designated Grievance Officer in writing or through email. We will acknowledge your grievance within 24 hours and endeavour to resolve it within 30 days.

9Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the website after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website. The date of the most recent revision will appear at the top of this page.

For any questions about this Privacy Policy, please contact us at enquiry@audhe.com or through our Contact page.